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Hotel lobby overseen by hotelAVE, a hospitality consulting firm providing hospitality industry insights and hotel advisory services
Thought Leadership

Are U.S. Hotels Ready for ‘Revenge Travel’ from China?

After three years of strict quarantine policies and related controls, China is set to relax all international travel restrictions. In 2019, China was the fifth largest source of international travelers to the United States, contributing nearly 3 million travelers, according to the International Trade Association’s “China—Country Commercial Guide” for 2021. With the anticipated return of..

How Eroding Customer Satisfaction Impacts Profit

As hotel demand returns to pre-COVID levels (or exceeds it in the case of destination resorts), hotels are facing new challenges particularly as it relates to the guest experience. Staffing shortages, supply chain challenges and reduced or modified levels of service show their scars throughout the industry. What has changed? Customers are voicing discontent. If..

Michelle Russo of Hotel Asset Value Enhancement on How to Create a Travel Experience that Keeps People Coming Back for More

Enhanced technology — digital chat functions that address guest requests (instead of calling the operator and possibly being put on hold or getting the request wrong), increased adoption of mobile check in, and technology for other transactional purposes including making spa or restaurant reservations, ordering a drink by the pool, or to request a late..

Why corporate travel will never be the same

At its post-COVID peak in 2021, corporate travel indexed at 80 percent of 2019 levels while leisure travel exceeded 2019 levels. All signs are positive for the return of travel. Airports, hotels, restaurants and entertainment venues are busy but corporate travel is still lagging. So why is corporate travel not catching up?   Read the..