Enhanced technology — digital chat functions that address guest requests (instead of calling the operator and possibly being put on hold or getting the request wrong), increased adoption of mobile check in, and technology for other transactional purposes including making spa or restaurant reservations, ordering a drink by the pool, or to request a late checkout, all enhance the guest experience and satisfaction.
Info: the article was published in Authority Magazine and is a Q&A with our CEO & Founder.
The interview first incorporates Michelle’s background and career path before diving into how hospitality is changing and what hotel experiences guests are looking for.
