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Hotel lobby overseen by hotelAVE, a hospitality consulting firm providing hospitality industry insights and hotel advisory services
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Tag: Customer Satisfaction

How Eroding Customer Satisfaction Impacts Profit

How Eroding Customer Satisfaction Impacts Profit. As hotel demand returns to pre-COVID levels (or exceeds it in the case of destination resorts), hotels are facing new challenges particularly as it relates to the guest experience. Staffing shortages, supply chain challenges and reduced or modified levels of service show their scars throughout the industry. What has..

How the Wisdom of 2020 May Make Travel Better in The Long Run

The conventional wisdom is that 2020 has nearly destroyed travel. And though it’s true that covid-19 ruined our vacations and took a wrecking ball to a large part of the industry, the conventional wisdom is wrong. “Actually, the pandemic is making travel better in many ways,” says Clayton Reid, CEO of MMGY Global, a marketing..