Article published by the International Luxury Hotel Association (ILHA)
Nearly 400 investors, owners, executives, and operators from the leading luxury hospitality organizations convened together at the Four Seasons Hotel Miami to collaborate, learn from each other, and make meaningful connections.
Tesla kicked off the event in style with a vehicle showcase, live music, and signature drinks from Jonathan Pogash a.k.a. The Cocktail Guru, during a special PreEvent Reception in one of Tesla’s striking showrooms.
Over the course of two days, we heard from innovators and trendsetters in luxury hospitality discuss a range of topics, from new technologies, investment practices, food trends, wellness hospitality, and more. World-renowned speaker, author, and television personality, Shane Green served as the Master of Ceremonies on Day 1 and led an engaging session on the importance of company culture and the customer experience.
Guests were delighted to receive a complimentary copy of his book, “Culture Hacker: Reprogramming Your Employee Experience to Improve Customer Service, Retention, and Performance.”
Notable Q&A’s included an interview with Tom McAlpin, President and, CEO for Virgin Voyages, who let attendees in on innovations they can expect from the cruise industry.
A speaker favorite was Tom Marchant, owner, and co-founder of The Black Tomato Group who led the session, “Earned Experiences and the Psychology of Travel.”
Marchant’s session highlighted the industry’s rapid increase in people seeking out adventurous experiences that combine a sense of achievement with a back-to-your-explorer-roots sense of intrepidness. “Inspire people through engaging and uni9ue travel experiences,” he says.
Full article available here.
