hotelAVE performed a deep-dive operational review that spanned multiple key areas, including Rooms, Food & Beverage and Property Operations over a 10-week period.

• Performed extensive data collection and analysis, including primary data gathered from over 150 hours of field observation.
• Examined and critiqued the departmental processes involved in delivering guest service.
• Developed strategies to optimize labor deployment, improve efficiency and reduce other operating costs.
• Evaluated revenue opportunities for Food & Beverage and other ancillary fees.
• Collaborated with property leadership to a create balanced set of improvement targets.
• Tracked weekly results and monitored sustainability for 12 months post-project.

• Achieved an estimated 9.7% incremental labor efficiency gain vs annual base period.
• Improved average check in a key Food & Beverage outlet by 26% vs annual base period.
• After 12 months of installation, the total $1M in incremental opportunity represented 6.8% of base period Gross Operating Profit.
• The incremental $1M of EBITDA represented over $14M of incremental value (at a 7 cap rate).