Clarice Costa has over 10 years of combined hospitality industry experience, including food and beverage, rooms, and GSS management. She is responsible for analyzing and redesigning work processes in hotels using interviews, observations and data analytics. Clarice works onsite with clients to coach them in implementing redesigned processes. As a Consultant, she guides associates in their internal development and supports the onsite project manager to ensure the project financial success.
Prior to Post Script, Clarice worked at the headquarters for The Leading Hotel of the World, where she monitored the service standards of 400-member hotels, identifying trends throughout the global portfolio. Prior to LHW, Ms. Costa held operation positions in multiple hotels such as the Belmond Copacabana Palace in Brazil and The Park Plaza in the UK.
“Working with Post Script provides me with the opportunity to interact with every position in a client-hotel. The process of gathering multiple points of view, partnered with data analytics, allows me to make the most well-informed decision every time a new idea is generated.”
Affiliations and Certfications
Cornell Hotel Society (CHS): Member
Has worked at hotelAVE since
Interests and Hobbies
When she is not working, Clarice loves spending time outside and gardening. She also enjoys rock climbing in her free time.