brandonjones, Author at Hotel AVE

Hotel Owners Start to Write Off San Francisco as Business Nosedives

June 17, 2023
Asset Management
103 views

San Francisco’s once thriving hotel market is suffering its worst stretch in at least 15 years, pummeled by the same forces that have emptied out the city’s office towers and closed many retail stores. Read Full Article..

Hotel F&B Programs, F&B during Covid Pandemic

F&B Recovery: Revenues Lag But Profits Rise

March 14, 2023
Industry Insights
191 views

The COVID pandemic wreaked havoc on hotels. While room revenue has almost recovered nationally to 2019 levels, food and beverage revenue continues to lag 2019—but maybe that is OK.

Business Hotels Face Increased Default Risk in Uneven Travel Recovery

March 6, 2023
Industry Insights
376 views

Some hotel owners who survived the pandemic are seeing that the travel rebound may not persuade lenders to offer new credit as their debts mature. Leisure travel has improved since last year, but hotels with big meeting spaces relying on business trips and conferences are recovering more slowly due to remote meetings. While business-focused hotels..

Are U.S. Hotels Ready for ‘Revenge Travel’ from China?

February 28, 2023
Industry Insights
97 views

China is set to relax international travel restrictions following three years of strict quarantine policies. In 2019, China stood as the fifth-largest contributor of international travelers to the United States, with nearly 3 million visitors, as outlined in the International Trade Association’s “China—Country Commercial Guide.” With Chinese travelers gearing up for a comeback, hotels should..

This Hotel Asset Manager Wants the Industry to Rethink How Hotels Run

February 14, 2023
Women in Leadership
973 views

Michelle Russo knows hotel operations inside and out. She has some changes she'd like the sector to make.

How Can A Resort Maintain Its Bottom Line While Enhancing Guest Service in 2023?

December 19, 2022
Industry Insights
153 views

Over the last two years, resort RevPAR grew over 30% and many bottom lines doubled. Yet, consumers had no rate sensitivity. They craved getting away; they booked suites and splurged on prix-fixe meals and expensive wine. An unintentional reduced workforce and the elimination or reduction of services contributed to the strong bottom line expansion, though..

How Eroding Customer Satisfaction Impacts Profit

November 29, 2022
Industry Insights
384 views

As hotel demand returns to pre-COVID levels (or exceeds it in the case of destination resorts), hotels are facing new challenges particularly as it relates to the guest experience. Staffing shortages, supply chain challenges and reduced or modified levels of service show their scars throughout the industry. What has changed? Customers are voicing discontent. If..

Some hotels are in desperate need of a post-pandemic upgrade. Here’s what they should do

July 18, 2022
Industry Insights
167 views

July 8, 2022 / USA Today After a long pandemic, many hotels are run-down and in desperate need of renovation. If you aren’t careful, you could stay in one this summer. When it comes to hotel development spending, the U.S. lodging market reached an all-time low in 2020, according to consulting firm HVS. Many hotels..

The Role of an Impartial Hotel Receiver

June 7, 2022
Industry Insights
328 views

According to a May 2022 article published by Trepp, close to 9% of all CMBS loans in the hospitality asset class were in special servicing. Although the year-over-year default rate has improved, there may be signs of trouble ahead..

Michelle Russo of Hotel Asset Value Enhancement on How to Create a Travel Experience that Keeps People Coming Back for More

May 20, 2022
Asset Management
215 views

Enhanced technology — digital chat functions that address guest requests (instead of calling the operator and possibly being put on hold or getting the request wrong), increased adoption of mobile check in, and technology for other transactional purposes including making spa or restaurant reservations, ordering a drink by the pool, or to request a late..

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